Booking Form

TERMS AND CONDITIONS

Billy Clean Hygiene

These Terms and Conditions (“Terms”) govern all bookings, services, and agreements entered into between Billy Clean Hygiene (“the Company”, “we”, “us”, “our”) and the client (“you”, “the Client”). By making a booking, paying a deposit, or allowing our team to perform services, you agree to be bound by these Terms.

1. Services Offered

Billy Clean Hygiene provides the following services:

Residential Cleaning Services

Commercial Cleaning Services

Industrial Cleaning Services

The scope of work will be determined based on the information provided by the Client and/or an on-site assessment conducted by the Company.

2. Bookings & Confirmation
2.1 Residential Cleaning Bookings

All residential cleaning bookings require a R500 deposit to secure a booking date.

Booking dates selected by the Client are pre-bookings and remain unconfirmed until the deposit reflects in our account.

Once the deposit is received, the booking is reserved, and a team confirmation will follow.

2.2 Commercial & Industrial Bookings

Commercial and industrial bookings do not require an upfront deposit at booking stage.

One of our team members will contact you to:

Confirm service requirements

Arrange site inspections (if required)

Confirm dates, timelines, and pricing

Services will only commence once written confirmation or a formal agreement is in place.

3. Deposit Policy (Residential Cleaning)

The R500 deposit is strictly non-refundable.

The deposit is paid to secure the booking slot and scheduling of our cleaning team.

Upon arrival at the property, a full assessment will be conducted.

A final quotation will then be provided.

The R500 deposit will be credited toward the final service cost.

If the Client cancels the service for any reason after paying the deposit, the deposit will be forfeited.

4. Pricing & Quotations

All prices provided prior to service are estimates only.

Final pricing is determined after:

Property inspection

Confirmation of service scope

Assessment of size, condition, and requirements

Any additional services requested on-site may result in additional charges.

Prices are subject to change if information provided by the Client is inaccurate or incomplete.

5. Payments

Full payment is due immediately upon completion of services, unless otherwise agreed in writing.

Commercial and industrial clients may be invoiced according to agreed payment terms.

Late payments may result in:

Service suspension

Interest charges

Refusal of future bookings

6. Cancellations & Rescheduling
6.1 Residential Cleaning

Cancellations made after deposit payment will result in loss of deposit.

Rescheduling is subject to availability and management approval.

Repeated rescheduling may require a new deposit.

6.2 Commercial & Industrial Cleaning

Cancellations must be communicated in writing.

Cancellation fees may apply depending on preparation, staffing, and equipment allocation.

7. Client Responsibilities

The Client agrees to:

Provide accurate and complete information

Ensure safe access to the property or site

Secure pets, valuables, and sensitive items

Inform the Company of any hazards, fragile items, or special conditions

Billy Clean Hygiene shall not be held responsible for damage caused by:

Pre-existing conditions

Poor-quality fittings or fixtures

Items not disclosed as fragile or sensitive

8. Health & Safety

For industrial and certain commercial sites, Clients must disclose all safety requirements.

The Company reserves the right to refuse or stop work if conditions are unsafe.

Additional charges may apply where special PPE, inductions, or compliance measures are required.

9. Liability

Billy Clean Hygiene will exercise reasonable care while performing services.

Our liability is limited to the value of the service provided.

We are not liable for:

Indirect or consequential losses

Delays caused by factors beyond our control

Damage due to faulty or unstable surfaces, fittings, or materials

10. Right to Refuse Service

We reserve the right to:

Refuse service where conditions are unsafe, abusive, or misrepresented

Terminate services if terms are breached

Decline future bookings for repeated cancellations or non-payment

11. Privacy & Information

All client information is handled confidentially and used solely for service delivery, communication, and invoicing purposes.

12. Amendments

Billy Clean Hygiene reserves the right to update or amend these Terms at any time. The latest version will apply to all current and future bookings.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

14. Acceptance

By making a booking, paying a deposit, or allowing our team to perform services, you confirm that you have read, understood, and agreed to these Terms and Conditions.